Terms of service

Overview

Welcome to Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) ! "We," "us," and "our" refer to Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) . Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  operates this store and website(ranshitech.com), including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  is powered by Shopify to enable us to deliver the Service to you.

The following Terms and Conditions, along with any policies referenced herein (collectively, the "Terms of Service" or "Terms"), govern your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By accessing, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or the Privacy Policy, please do not use or access our Service.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any of your minor dependents to use our Service on devices you own, purchase, or manage.

To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is accurate, complete, and current, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and all activities associated with your account. You may not transfer, sell, assign, or authorize your account to any other person.

Section 2 - Our Products

We have made every effort to accurately represent our products and services in our online store. However, please note that due to variations in the type, settings, and configuration of devices used to access the store, the actual color or appearance of products may differ from what you see on your screen.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match the descriptions or representations on our online store exactly.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any product offered to any person, geographic region, or jurisdiction.

Section 3 - Orders

When you place an order, it constitutes an offer to purchase.  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  reserves the right to accept or reject your order at our discretion for any reason. Your order is only confirmed once  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  acknowledges acceptance. We must receive and process your payment before your order is accepted. Please carefully review your order before submission, as  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  may not be able to cancel your order once it has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of your order.

Your purchases are subject to our refund policy for returns or exchanges.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export purposes.

Section 4 - Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time you place your order, and price information will be included in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping costs, handling fees, duties, or import fees.

Prices listed in our online store may differ from those offered in physical stores or other stores operated by third parties. We may occasionally offer promotions that affect pricing, governed by separate terms and conditions independent of these Terms. In case of any conflict between promotional terms and these Terms, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, accurate, and complete, (ii) you are authorized to use the credit card for the purchase, (iii) charges incurred during the purchase process will be honored by your credit card company, and (iv) you will pay the charges incurred during the purchase process at the listed prices, including shipping and handling fees and all applicable taxes (if any).

Section 5 - Shipping and Delivery

We are not responsible for delays in shipping or delivery. All delivery times are estimates only, and we cannot guarantee them. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Ownership of products and the risk of loss transfer to you when we hand over the products to the carrier.

Section 6 - Intellectual Property

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are owned by  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , its affiliates, or licensors and are protected by United States and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for non-commercial personal use only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material related to the Service. Except as expressly provided in these Terms, nothing in these Terms grants or should be construed as granting you any license or other rights to any patent, trademark, copyright, or other intellectual property of  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws.  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  reserves all rights not expressly granted in these Terms.

The name, logo, product and service names, designs, and slogans of  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  are trademarks of  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  or its affiliates or licensors. You may not use such trademarks without the prior written permission of  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) . The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Service are trademarks of their respective owners.

Section 7 - Optional Tools

As part of the Service, you may be provided access to third-party customer tools, which we do not monitor, control, or influence.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind and without any endorsement. We shall not be liable for any matters arising from or related to your use of optional third-party tools.

Your use of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure you are familiar with and agree to the terms under which such tools are provided by the relevant third-party providers.

We may also offer new features (including the release of new tools and resources) through the Service in the future. Such new features shall also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links

The Service may include materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. Any risks arising from your decision to leave the Service and access these materials or third-party websites are borne by you.

We are not liable for any harm or damages related to your access to any third-party websites or your purchase or use of products, services, resources, or content on third-party websites. Please carefully review the policies and practices of third parties and ensure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - Relationship with Shopify

 Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo)  is powered by Shopify to enable us to provide the Service to you. However, any sales and purchase transactions you make in our store are directly with  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) . By using the Service, you acknowledge and agree that Shopify is not responsible for any matters related to any sales between you and  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , including any harm, damage, or loss caused by the purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) .

Section 10 - Privacy Policy

All personal information we collect through the Service is governed by our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Service, you represent that you have reviewed these Privacy Policies.

As the Service is hosted by Shopify, Shopify collects and processes personal information about your access and use of the Service to provide and improve the Service. Information you submit to the Service will be transmitted to Shopify and may be shared with third parties located in countries outside your location to provide the Service. Please review our Privacy Policy to learn more about how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose (including commercial purposes). For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, as well as to fulfill and exercise our obligations and rights under these Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to submit all Feedback; (ii) you have disclosed any compensation or rewards received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may (but are not obligated to) monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or any computer viruses or other malicious software that could affect the operation of the Service or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the source of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions in the information on our website or Service, which may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate, without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may only access and use the Service for lawful purposes. You may not access or use the Service, directly or indirectly, for: (a) unlawful or malicious purposes; (b) violation of any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) infringement or violation of our intellectual property rights or those of any other person; (d) harassing, humiliating, insulting, harming, defaming, slandering, disparaging, intimidating, or injuring any of our employees or any other person; (e) transmitting false or misleading information; (f) sending, knowingly receiving, uploading, downloading, using, or reusing any material that does not comply with these Terms; (g) transmitting or causing the transmission of any advertising or promotional material, including any "junk mail," "chain letters," "spam," or similar solicitations; (h) impersonating or attempting to impersonate any other individual or entity; or (i) engaging in any other conduct that restricts or prohibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , Shopify, or Service users or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) send spam, engage in phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account without notice if we determine you have violated any provision of these Terms.

Section 14 - Termination

We may terminate this agreement or your access to the Service (or any part thereof) at any time, in our sole discretion, without notice, and you will remain responsible for all amounts due up to and including the date of termination.

The following provisions will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.

Section 15 - Disclaimer

Information provided in or through the Service is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance on such information is at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Unless expressly stated by  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , the Service and all products provided through the Service are provided to you on an "as is" and "as available" basis, without any express or implied representations, warranties, or conditions, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow disclaimers of implied or other warranties, so the above disclaimer may not apply to you.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, in no event shall  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , our affiliates, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any part of the Service or any products purchased through the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if advised of their possibility.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless  Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) , Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your (1) breach of these Terms of Service or the documents they incorporate by reference, (2) violation of any law or the rights of a third party, or (3) access and use of the Service.

We will notify you of any indemnifiable claim, and failure to provide timely notice will not relieve you of your indemnification obligations unless it materially prejudices you. We may control the defense and settlement of such claims (including the selection of counsel) at your expense, but we will not settle any claim imposing non-monetary obligations on you without your consent (which you shall not unreasonably withhold). You must cooperate in the defense of such claims, including providing relevant documentation.

Section 18 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of these Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

Section 21 - Governing Law

These Terms of Service and any separate agreements whereby we provide you the Service shall be governed by and construed in accordance with the laws of England and Wales, as applied by the courts of that jurisdiction. You and Shenzhen Ranshi Innovation Technology Co., Ltd. ( Flix and Ponyo) agree to the personal and subject matter jurisdiction of such courts.

Section 22 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes to the Terms of Service. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 24 - Contact Information

Should you have any questions about these Terms of Service, please contact:

Contact person: Sophie Yan

Telephone ：+86 13922126793

Email：sophieyan@ranshitech.com

Customer service time :

08:00 to 22:00 China Standard Time (CST), Monday-Friday ;